Be Aware of Scams

Singapore Customs has been alerted by a member of the public on a letter bearing Singapore Customs’ crest instructing the person to pay duty and demurrage charges to a freight forwarding agent before detained goods could be released.

Singapore Customs wishes to clarify that we do not issue letters to instruct individuals to pay any form of charges to 3rd party logistics operators.

Sample of letter bearing Singapore Customs’ crest.

When in doubt, members of the public may contact Singapore Customs at 6355 2000 or customs_feedback@customs.gov.sg to verify the authenticity of any correspondence which is claimed to be issued by Customs. More information on how to protect yourself against Customs-related scams: Public Advisory on Scams.